Testimonials for Olga Khomenets

My experience started strong. I was pleasantly surprised when Olga & Gala suggested a monthly price to offer as well as suggestions about how to complete the application. The lease was signed on July 29, 2023. I did not understand the insistence that nothing electronic was accepted by this owner, but I followed Gala's & Olga's lead. All was quiet and I moved into the unit as planned on Aug 15, 2023. A panicked message was received from Olga & Gala on Aug 25th that an original of a doc was needed - a month after it was submitted. The original document was of course no longer available and I asked them to figure something out. While I did receive a message about how to deal with maintenance issues in the unit from them, I never received any instruction on how to pay rent to the owner. It was only after I received a past due phone call on Sept 7th from the owner that I received these details direct from the owner. This included a fully executed copy of the lease upon request. This was never sent by Highline Residential. Last, I was very clear that I have a small dog and stated this upfront in emails and verbal communications with Olga & Gaia. They instructed me to complete the lease saying that I did not have any dog - an action I am regretting. I have since spoken to the super and was informed that my emotional support dog is perfectly acceptable. I plan to make sure my pet's emotional support paperwork is renewed this next month. I would not recommend working with Highline Residential. There was a $5K broker's fee paid and the service received now feels very shady with actions taken to just get a deal signed.